jetbas Privacy Policy
Your personal information is our top priority. This policy explains in detail how we collect, use, and protect your information through SSL encryption.
1. Introduction and Scope
Welcome to jetbas. This Privacy Policy ("Policy") explains what information we collect when you use the jetbas platform, how that information is used, who it may be shared with, and what steps we take to protect your information. This Policy applies to our website, mobile application, and other services.
By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and request deletion of your account from the jetbas Login page.
2. What Information We Collect
We collect two types of information — information you provide directly, and information collected automatically by observing how you use the platform.
2.1 Information You Provide
- Identity Information: Your full name, date of birth, national ID number (where applicable), and photo.
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, or Rocket account numbers (for transaction verification). No full payment card numbers are stored.
- Communication History: Records of your conversations with our support team via live chat or email.
- Verification Documents: Copies of identity documents submitted as part of the account verification (KYC) process.
2.2 Automatically Collected Information
- Device and Network Information: IP address, browser type and version, operating system, screen resolution.
- Usage Information: Which pages you visited, how long your session lasted, which games you participated in, and your navigation patterns on the platform.
- Cookies and Tracking: Cookies necessary for the effective operation of our website are used (see Section 6 for details).
- Transaction Information: Deposit and withdrawal amounts, dates, methods, and transaction IDs.
3. Purpose of Using Information
We use the information we collect for the following lawful purposes:
Account Management
Your information is used to create, verify, and secure your account and to keep the jetbas Login service running. Through the KYC process, we confirm that each user is actually 21 years of age or older.
Financial Transaction Processing
Your payment information is used to process deposits from ৳200 and withdrawals from ৳1,000 via bKash, Nagad, and Rocket. Withdrawals are typically completed within 30 minutes to 3 hours.
Customer Support
We use your contact information to assist you via 24/7 Bengali live chat and email, and to resolve your complaints or issues.
Service Improvement
By analyzing your platform usage experience, we improve jetbas gaming services, interface, and promotional offers.
Promotional Communications
With your consent, we may notify you about bonus offers, tournaments, or special promotions. You will always have the option to stop these communications at any time.
Fraud Prevention
Your information is used to ensure platform security, detect suspicious transactions, and prevent money laundering in accordance with AML policy.
4. Sharing and Disclosure of Information
jetbas never sells your personal information to third parties or rents it for commercial purposes. However, information may be shared in the limited circumstances described below:
4.1 Service Provider Partners
Minimum necessary information is shared with selected trusted third parties for payment processing (bKash, Nagad, Rocket), fraud detection, and technical infrastructure management. These partners are only permitted to use information for specific tasks and are bound by confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose necessary information under applicable laws of Bangladesh, court orders, or valid requests from government authorities.
4.3 Business Restructuring
In the event of any merger, acquisition, or asset transfer involving jetbas, user information may be transferred. We will notify you before any such change.
5. Data Security Measures
As a secure and reliable platform, jetbas uses industry-standard technology and practices to protect your information. Our key security measures are listed below:
- SSL/TLS Encryption: All data transmission on our website and app is protected by 256-bit SSL encryption. The padlock icon in your browser's address bar confirms this.
- Data Storage Encryption: Stored information is kept secure using industry-standard encryption algorithms.
- Access Controls: Access to your information is limited to authorized jetbas staff only, and a log is kept of every access.
- Firewall and Intrusion Detection: Advanced firewalls and real-time monitoring systems are in place to defend against external cyberattacks.
- Regular Security Reviews: Our systems undergo regular security audits and identified vulnerabilities are patched promptly.
- Two-Factor Authentication: You can enable two-factor authentication (2FA) on your account for an extra layer of security.
Please keep in mind that no organization can guarantee 100% security on the internet. It is your responsibility to keep your password confidential and not to log in from unfamiliar devices.
6. Cookie Policy
Cookies are small text files stored on your device. jetbas uses the following types of cookies:
6.1 Essential Cookies
These cookies are essential for the website to function properly. They maintain your login session and ensure security. Disabling these cookies will disrupt the core functionality of the website.
6.2 Performance Cookies
These cookies help us understand how users are using jetbas — which pages are visited most, where issues arise, and so on. The information collected is aggregated and anonymous.
6.3 Functionality Cookies
These cookies are used to remember your preferences (such as language and theme) so you do not have to set them up again on your next visit.
7. Data Retention Period
We retain your information only for as long as necessary. The key principles of our retention period are as follows:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, information necessary to meet legal and regulatory obligations is retained for a defined period.
- Transaction Records: Financial transaction history may be retained for an extended period as required by law.
- Deletion Process: Once the retention period ends, information is securely and permanently deleted or anonymized.
8. Your Rights and Choices
As a jetbas user, you have the following rights over your own information:
Right to Access
You can request a copy of your personal information held by us at any time.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Deletion
Where there is no legal obligation to retain it, you can request deletion of your account and information.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to Object
You can object to the use of your information for marketing purposes and opt out of promotional communications.
Right to Data Portability
You have the right to request your information in a structured, machine-readable format.
To exercise any of the above rights, contact us via 24/7 live chat or email us at [email protected]. We are committed to responding to your request within 30 days.
9. Protection of Minors' Information
jetbas strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.
An age verification process is carried out at the time of registration. If it is ever found that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you are aware that a minor is using jetbas, please contact us immediately.
10. Policy Changes and Updates
This Privacy Policy may be updated from time to time in response to changes in business operations, technology, or legal requirements.
For any significant changes, we will post a clear notice on our website and notify registered email addresses. Continued use of the service after an update will be considered as your acceptance of the new policy.
The date of each revision will be noted at the top of the page under the "Last Updated" label. We recommend that you review this page regularly.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will work to resolve your issue.
Live Chat
Use our live chat service for 24/7 support in Bengali. It is the fastest way to get an instant solution.
For detailed complaints or information requests, email us at: [email protected] — we will respond within 30 days.
To learn more about our services, visit the About Us page or find answers to common questions in the FAQ section. To learn about responsible gaming, see the Responsible Gaming page.